About CMP

For 30 years, its been our ambition to create workplaces where people can really be authentic, bringing their ‘whole self’ to work, without the fear of conflict.

Established in 1989 CMP pioneered the use of mediation at work in the UK, being the first organisation to provide workplace mediation skills training and established the UK’s first in-house mediation scheme with Birmingham City Council in 1992.

CMP’s “Certificate in Mediation” was developed in the early 1990’s, and over the past 30 years it has been accredited by OCR/RSA, OCN, and now the ILM, as the ILM Endorsed Award the Professional Workplace Mediator. A 6-day 40-hour programme, aligned to the EU Code of conduct for mediators, and is recognised by the College of Mediators, Civil Mediation Council (CMC) and soon, the Mediators Institute of Ireland.

We have successfully developed and trained more than 5000 mediators across the world based on this programme.

Rebecca, our Director of Operations, sits on the CMC’s workplace mediation working group, and Katherine, our Chair of the Board, is a former chair of the College of Mediators and is a co-founder of CMP.

To help organisations realise the cost of conflict after the 2006 CBI/CEDR/CMS report we developed the UK’s Conflict Profile, which is still used today by the report authors, to help them calculate the hidden, and apparent cost of conflict at work.

In 2009, CMP developed the first UK’s best practice standards for grievance and disciplinary investigations, endorsed by the Business School at Manchester University, and later adopted as the basis for the 2013 ACAS Code of Practice (1) on Disciplinary and Grievance Procedures. From these standards, we developed the internationally recognised Qualified Workplace Investigator programme, now the ILM Endorsed Award the “Professional Workplace Investigator”.

From 2013 to 2018 CMP supported the British Standards Institute (BSI) to develop new national a standards for employment investigations (BS102000), and in 2018, we were invited to consult with the OIA on their latest framework and standards for investigations into non-academic complaints, including sexual misconduct on campus.

In 2019, we distilled ‘mediation soft skills’ into “Conversational Integrity”, a group of 5 core capacities to enable connected, effective and productive conversations. These 5 capacities are Empathy, Self Awareness, Situational Awareness, Curiosity and Reflective Listening, and these capacities now form the basis of our ‘soft’ skills programmes.

2020 sees CMP partner the Association of British Investigators (ABI), and become registered with the SSAIB, before being accredited with BS 102000, making CMP the only employment investigation service to hold the British Standard for Investigative Services.

We work holistically, from resolving complaints and conflict, through developing and supporting people to effectively manage their conversations without the fear of conflict.

Helping you to settle and take stock after cases are resolved, learn from the past, train your people to be their best selves, coach them to coach and mentor others. Supporting your people to communicate better, evaluate the situation and their perspectives, facilitate conversations and organisational development interventions, mediate relationship breakdowns and investigate those concerns that need to be, and settle again



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